We make every attempt to ensure that you are satisfied with your experience. In the event that you are not completely satisfied, please let your professional know at the time of your service or within 48 hours after your service has been performed.

Refunds

 All Services Are Non-Refundable But We Will Be More Than Happy To Schedule A Corrective Service Free Of Charge.

 The Service Must Be A Mistake From The Service Provider... Not Something You Might Have Changed Your Mind (After The Service Has Been Performed). 

In Case Of A Disagreement, A Redo Must Be Validated By Management. You Have 48 Hours To Contact Your Professional To Receive A Complimentary Service To Adjust Any Dissatisfaction.

It Is Important You Contact Your Professional As Soon As You Are Unhappy So We Can Schedule You As Soon As Possible For A Corrective Service. 

• Using Previous Box Color

• Henna

• Going From Darker To Lighter Tones

• Changing Pop Color Tones

May Result In More Than One Service

To Achieve Your Desired Result.

The list above could result in a double process in one day and then a later booking to achieve desired results for the Client.

This is on the Client's expense always. 

It is not a free added service to achieve desired results due to unexpected or unforeseen issues due to previously colored hair. 

Bigger projects take time.  It is not about the destination when it comes to chemical process, but more about the journey to that point. Try to enjoy the chemical ride to get you from point A to Point B.  We will be happy to guide you through this processes in a Color Consultation and throughout the longevity of your appointments to your desired hair goals. 

Marvel Creatives Reserves The Right To Refuse Service To Anyone Demonstrating Inappropriate Behavior To Any Member Of Our Staff.